Data protection and security
Kultia ("we", "our", "us" ) is committed to ensure that the privacy of its online visitors ("you", "your", "yours") privacy is protected. Any of your personal details will only be used by Kultia and our carefully selected third party partners to ensure that we deliver an excellent service to you, and to process and deliver your order and maintain your account with us.
Collection and use of personal data
We collect and use your personal information during your registration with kultia.com and where necessary to transact the purchase. Should you place an order with us, we need to hold your personal data such as your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can:
- process and fulfill your order
- process payments and prevent fraudulent transactions and
- provide you with a personalized shopping experience.
Please note that we may retain your details only for a reasonable period of time after you have completed the transaction in order to fulfill any contractual obligations (such as refunds, guarantees etc). Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. We will also transmit your data to third parties that are necessary for handling the orders such as delivery carriers. We also transfer your data to our service providers only for data administration and hosting purposes.
Kultia Newsletters and Marketing mailings
We may also use your personal information to send you marketing updates but only ever in accordance with your preferences.
When you subscribe for a newsletter, you agree that Kultia uses your data so as to provide you news information. Please be aware that you may revoke your consent at any time, with effect for the future, by sending us an e-mail. You may also unsubscribe from any newsletter via the link provided at the end of each newsletter.
In connection with our newsletter mailings, we may utilize user data to create anonymous user profiles for purposes of market research, advertising or customized newsletter contents. You may deny any such use of your data by sending us an e-mail.
Further, we collect, process and use address and order data for our own marketing purposes. You may also deny any such use, by sending us an e-mail.
We also collect and use your data when using the contact form, for the purpose of processing your inquiries.
Storage, correction, deletion and deactivation of your personal data
You may at any time view, modify and delete the data in your customer account which you entered for your registration. Data that are still required to complete the services requested by you, especially the performance and completion of contracts, cannot be deleted. The data will be deactivated upon termination of the contract, and furthermore will be deleted once the applicable retention period provided by law or contract has expired.
If for any reason you are concerned that the personal information held by kultia.com is not correct, please visit the website and, after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. Only you may access your personal data from the website using your password and User ID.
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption, which encrypts your information before it is sent to us to protect it from unauthorized use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.
Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot make absolute guarantees over the security of the information you provide over the internet and as such we cannot be held responsible for it.
Please note that e-mail correspondence is free format text and cannot be encrypted, therefore it is not a secure means of communication. We will never contact you by e-mail to ask you to send or confirm any of your personal details, if we need any information of this nature we will only contact you by telephone. Never send any sensitive information, such as passwords or credit card information, via email.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
First-Party Cookies: These cookies track behavior within the kultia.com website. They help us to offer you improved functionality and a smoother customer experience.
Third-Party Cookies: These cookies are set in websites outside kultia.com (For example, Google Analytics uses Third-Party Cookies to provide us with information on visits to and from our website).
Session cookies: These cookies we use are automatically deleted from your hard drive after the end of the browser session
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.