Returns & Exchanges

Should you not be happy with your Kultia purchase you may return your jewels and get a refund or exchange. However, please note that we cannot accept returns or exchanges for special order products, with the exception of size alternations for special order rings and only if needed.

A. Returns in 3 easy steps

1.Notify us

You need first to notify us by e-mail at returns@kultia.com, within (7) working days beginning the day after your receipt of the purchased products, that you wish to return the purchased products.
We will then send you a Returns Autorization Number (RAN) and you must return the jewelry within 7 days of the receipt of the RAN.

2.Prepare the jewelry and the Returns Form

Please not that the returned jewelry must be unused, undamaged and in its original condition, with the seal tags untouched.

3.Arrange the return shipment

Should you have any questions or require any assistance pleast contact us at customerservices@kultia.com
Once we have received the item(s) we will contact you to confirm receipt of the jewels.

Refunds

After we have received the returned products and provided that they are in the same condition they were in when first delivered to you and have undergone Kultia's cquality control check, we will credit your credit/debit card with the value of the items returned or (in case of bank transfer payment) we will transfer the value of the Goods returned by bank transfer according to your written indications (If you have used the Kultia return service we will credit the amount paid minus the corresponding shipping charges.)
Please note that:

B. Exchanges in 3 easy steps

1.Notify us

You need first to notify us that you wish to exchange the purchased products,by e-mail at returns@kultia.com, within fourteen (14) days beginning the day after your receipt of the purchased products.
With your notification we will contact you to discuss the exchange and help choose the right jewel for you based on availability. We will then issue a Returns Authorization Number (RAN) and you must return the jewelry within fourteen (14) days of the receipt of the RAN.

2.Prepare the jewlery and the Returns Form

Please not that the returned jewelry must be unused, undamaged and in its original condition, with the seal tags untouched.

3.Arrange the return shipment

Should you require any assistance please contact us at customerservices@kultia.com
Once we have received the item(s) we will contact you to confirm receipt of the jewels. Exchange items can only be dispatched after the returned goods have been received and have undergone a quality control check by Kultia.
Please also note that:
Returns & Exhanges of any items delivered internationally will be subject to the Kultia S.A. Terms and Conditions.